SAM & SERVICE MANAGEMENT

Service Management and Software Asset Management are strange bedfellows. In some organizations, the two are kept entirely apart from one another in siloes, whilst in other situations they are seen as synonymous and often confused with each other.

If these two views represent the extremes of the spectrum, then the ideal solution lies somewhere in the middle – IT Service Management (ITSM) has a lot to gain from effective Software Asset Management (SAM) and vice versa.

This paper highlights how SAM is both a) a separate business requirement with its own solutions and processes, and b) how those processes can play an important part in increasing the effectiveness of the ITSM function across the enterprise.

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?

Today's workers use smartphones, tables and laptops from wherever they are - at home, on the move or in the office. Users are more flexible in the jobs they undertake - often crossing job roles and thus requiring software that pevious generations would never have touched. But how is it possible to balance these growing user demands and at the same tiem ensure the company is not exposed to license liability?