Snow Software 2022 IT Priorities Report

An in-depth study on the changing role and expectations of today’s IT leaders

The pandemic brought tremendous change across all aspects of life, but IT leaders were particularly hard hit and challenged to pivot again and again. Armed with plenty of newfound experiences and reshaped perspective, 2022 will be the year for IT to take all that has been learned, set new baselines and drive toward new levels of growth. To better understand what IT leaders have learned and how they are building on these experiences going into next year, Snow Software surveyed 1,000 IT leaders from companies with at least 100 employees from the United States, the United Kingdom, Germany, Australia, and India.

Some of the key findings include:
  • 93% of IT decision-makers said the pace of digital transformation dramatically increased at their organization in 2021.
  • 94% of leaders said their organization has become more innovative when it comes to IT and technology resources, IT leaders also say they are challenged to deliver innovation with 71% saying they spend too much time reacting to problems.
  • 90% of IT leaders say they are a trusted advisor to the business instead of a one-stop shop for technology.
  • 93% say IT must invest in tools and technologies to extract value from their data and turn it into actionable intelligence.
  • 2022 top priorities for IT leaders are adopting new technology to improve day-to-day operations (30%), reduce IT costs (28%) and boost customer service and satisfaction (28%).
The report explores the technologies IT leaders relied on in 2021, where they will invest in 2022 and the challenges they anticipate. It also explores the tools and strategies IT leaders need to conquer these challenges. Ultimately, we learned that complete visibility and understanding of your technology is critical to weather events like COVID-19 and to drive innovation and growth.

Download your free copy of the Snow Software IT Priorities Report to get the data you need for 2022 planning.



Telma Rafael
Global SME – SAP, Snow Software

David Morrison
Senior SAP Consultant, Snow Software

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28 February 2019

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