Snow Software

A successful IT Service Management instance is reliant upon up to date, accurate data. Data which feeds into the Configuration Database Management (CMDB). How accurate is your CMDB? Poor data feeding into the CMDB results in inaccurate reports, frustrated service desk customers, lengthy ticket delays and decisions based on dubious data.

Our panel discussion addresses common data challenges that impact the service desk, including:

The challenges of maintaining an accurate, up to date CMDB
The role IT asset management plays in successful IT Service Management
How to build a better CMDB

Watch On-demand

Speakers

Diego Cepeda
Senior Product Marketer

Diego Cepeda is a Senior Product Marketing Manager at Snow Software where he is responsible for understanding IT teams and customers’ day-to-day challenges while identify opportunities for better business outcomes through the company’s product portfolio. He has diverse experience in marketing, product marketing, IT operations, automation, endpoint security and product management, specializing in software-as-a-service. Prior to Snow, Diego worked at Dell Technologies, HotSchedules and UST. He holds an MBA from the University of Michigan.

Naz Melyas
Principal Solution Consultant and ITSM Practice Leader

Naz Melyas is a Principal Expert Solutions Consultant and IT Service Management (ITSM) Practice Leader at Snow Software. In this role, he leverages his expertise in automation and integration to act as a trusted advisor to customers and partners, providing insights throughout the customer experience. Naz is an experienced enterprise technology veteran with expertise in ITAM/SAM tools, solutions design and implementation, Salesforce, business technology integration and IT operations and strategy. He is also a Certified Business Relationship Management Professional and Salesforce administrator. Prior to Snow, Naz served in technical operations and analyst roles at HP, TEKsystems, Cigna (formerly Great American Insurance Company) and CNO Financial (formerly Conseco Insurance Company).

Michael Vardo
Principal Technical Consultant Professional Services

Michael has a background as a seasoned 20 year professional in Senior consulting roles with a focus on solutions for large enterprise environments. Primarily focused on providing professional services, scoping solutions, and implementations. Michael has worked with a number of large Nasdaq and Fortune 500 companies in his tenure as Senior Technical Consultant. Previous roles include senior positions at Bazaarvoice, Kasasa, and 12 year stint with Dell Technologies. Currently Michael serves as Principal Technical Consultant for Snow Services were he has led numerous technical engagements of Snow products and services.

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Agenda

28 February 2019

09:30 - 10:30	Arrival, Registration & Light Brunch
10:30 – 11:00	Welcome, Speaker Name
11:00 – 11:15	Uisque rutrum, aenean imperdiet
11:15 – 11:45	Curabitur ullamcorper ultricies nisi
11:45 – 12:30	Donec vitae sapien ut libero venenatis faucibus, nullam quis ante
12:30 – 13:00	Refreshment Break
13:00 – 13:45	Sed fringilla mauris sit amet nibh
13:45 – 14:45	Networking lunch
14:45 – 15:30	Panel Discussion, Host Names
15:45 – 16:45	Donec sodales sagittis magna
16:45 – 19:30	Cocktails, dinner & entertainment

Why choose us?

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